Terms and Conditions

Simply Eleven Plus is run by Jeevan Karthick Thiyagarajan, trading as Simply Eleven Plus, a sole trader based in the UK. You can contact us at jeevankt.work@gmail.com.

These terms are a contract between us and the person who creates the account ("you"). Nothing in these terms affects your legal rights as a consumer.

• An account must be created by a parent or guardian aged 18 or over, for a child they look after.
• Each account is for one pupil. Please don't share an account between families.
• Keep your password private. You are responsible for how your account is used, including by your child.
• Please give accurate details. You can change them at any time on the Account page.

The Free plan is free of charge and includes 10 practice questions in each subject, with marking, explanations and progress tracking. It does not include mock papers. We may change what the Free plan includes at any time.

• Pro costs £30, paid once. This is the total price: there is no subscription and you will never be charged again automatically.
• Pro gives the account access to every practice question and mock paper on Simply Eleven Plus, including any we add later.
• Payments are taken securely by Stripe. We never see or store your card details. You will get a receipt by email.
• Promotion codes can only be used once per purchase, cannot be exchanged for cash and may have an end date.

Pro access lasts for as long as we run Simply Eleven Plus. If we ever decide to close the service, we will email you at least 3 months before it closes. If it closes within 12 months of your purchase, we will refund part of the price for the unused months of that first 12 months (for example, if it closes 9 months after you bought Pro, you would get back 3/12 of what you paid).

You can cancel your Pro purchase within 14 days of buying it and get a full refund. To cancel, email us at jeevankt.work@gmail.com from the address on your account, or send us any other clear statement that you want to cancel. We will refund you within 14 days, to the card you paid with, and your account will move back to the Free plan.

This is in addition to your rights if something is wrong with the service (see section 7) and the refund in section 5.

The law says digital content must be as described, fit for purpose and of satisfactory quality. If you find a mistake in a question or something isn't working, please tell us and we will fix it. If we can't put a problem right within a reasonable time, you may be entitled to a partial or full refund.

• All questions, explanations and papers on Simply Eleven Plus are our own original work. You may use them for your own family's practice.
• Please don't copy, share, publish, sell or systematically download our content, or use it to train artificial intelligence. Tutors and schools who want to use it with pupils should contact us first.
• We may suspend or close an account that breaks these rules. If we close an account for a serious breach, we won't refund the purchase.

Simply Eleven Plus is not affiliated with or endorsed by GL Assessment, CEM (Cambridge University Press & Assessment) or any school. Our questions are written in the style of their papers to help pupils practise. We can't guarantee any exam result or school place.

• Live mocks are free online sessions. Registering doesn't need an account. We email the joining link to the address you give us.
• A parent or guardian should register and be nearby during the session. Children don't need to turn on their camera, and only the host can share their screen.
• We don't record sessions.
• Sessions run on a third-party video service such as Zoom, whose own terms and privacy policy apply while you're in the session.
• We may need to move or cancel a session. If we do, we'll email everyone who registered. We may remove anyone who disrupts a session.

We aim to keep Simply Eleven Plus available at all times, but it may occasionally be unavailable for maintenance or because of problems outside our control. We will try to keep any interruptions short.

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that. We are not responsible for loss that was not foreseeable, or for business losses: the service is for domestic and private use. We do not exclude or limit our liability where it would be unlawful to do so, for example for death or personal injury caused by our negligence, or for fraud.

You can delete your account at any time on the Account page. This permanently deletes your child's details and practice history. Deleting an account does not give a refund of a Pro purchase, except as described in sections 5 and 7.

We may update these terms, for example to reflect new features or changes in the law. If a change affects you significantly, we will email you before it takes effect. Changes will never take away Pro access you have already paid for.

If you are unhappy, please email jeevankt.work@gmail.com. We will reply within 14 days. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Our Privacy Policy explains how we look after your family's personal information.